Returns, Refunds & Cancellations : Fashionio
What We Will Do Together:
Step 1: If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery.
- Submit your request here with your order and contact details.
- You can also raise a request using the Chat option.
- For damaged or missing products, please raise a return/replacement request within 7 days from the delivery date.
Step 2: Allow us 2 working days to review your return request.
Step 3: After the review, we will arrange for our courier partner to pick up the products.
Step 4: Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.
Conditions for Return or Replacement:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered (physical damage, tampered product, or packaging)
- Incomplete order (missing products)
Conditions Where Returns/Replacements Won’t Be Accepted:
- Opened, used, or altered products
- Missing original packaging (mono cartons, labels, etc.)
- Return/replacement request generated after 7 days from the date of delivery
How Are Returns & Replacements Processed?
For return requests – Once you request a return, we will arrange a pickup within 5-7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.
For replacement requests – Once you have requested for an exchange or replacement of the product, our delivery agent is going to pick it up within 48 hours of placing the request, and the exchanged/replaced item will be delivered to you within 5-7 business days.
Order Cancellations
You can cancel your order through the CANCEL button in the order details page under the My Account section. Simply provide a reason for cancellation, and we’ll take care of the rest.
- Note: Orders can only be canceled before the status is marked as “Ready to Ship.”
Refund Process
- For prepaid orders: The refund will be credited to the original payment method within 7 business days.
- For Cash on Delivery orders: Please provide your bank details for the refund.
Refund Timeline
- For canceled orders, refunds are credited within 7 business days to the original payment method.
- For returns, refunds are processed after the product passes the quality check at our warehouse. The entire return and refund process takes approximately 2 weeks from pickup.
Partial Order Returns
Yes, you can return any eligible products within 7 days of delivery.